STARLINK TRAVEL CASES
SHIPPING & RETURNS

UK Shipments.
Shipped via TNT 3 - 4 working days. Shipments to remote locations can take 7-10 days with TNT. 

 

EU VAT Registered Customers:
Starpax's are shipped from Belgium for business customers with a EU USt/MwSt/BTW/TVA/IVA VAT Number.

Business customers will incur zero additional duties or VAT/Excise charges upon receipt. Items are shipped UPS with a confirmed Customer EU Vat Number.

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EU – Non VAT Registered (Non Business) Customers
Items are shipped from the UK with EU customs duties and VAT paid, so no import or additional VAT for EU customers. Delivery is 4-6 days with a tracked service, normally DPD.
Clients (employers) registered with IVA in the EU

European Shipments are sent by UPS, 3-4 working days. Shipments to remote locations can take 7-10 days with UPS. 

USA Shipments. 
Shipped by International FedEx, The USA has an $800 duty threshold, so customers will not pay further duties unless they are in excess of this figure.

 

US Forces Customers. We cannot ship to US Bases with our couriers.  Please have an alternative address, this is for the US and the EU.

REST OF WORLD SHIPMENTS.
We can ship to any country in the world, please get in touch with your postal details for a shipping quote at enquiries@starpack.uk  We ship Fedex International, globally, tracked.

RETURNS
We will swap or refund any item within 30 days without query. 
UK and ROW goods, returned to UK. EU goods can be returned to our warehouse in Antwerp, whether shipped from the UK or EU. 
Unwanted goods to be returned at customers expense.
Once the item is received full product refund within 1 working day.  

Please include your order number on the return label or inside the box.
Damaged goods will be replaced free of charge.

The Starlink travel case is guaranteed for 24 Months on workmanship from date of delivery, this covers any eventuality, any scenario.